Refund policy

30-day refund guarantee. If you’re not happy with your order, you can ask for a refund within 30 days of delivery. Email us at tudorg42@gmail.com with your order number and a short note on what went wrong.

Changed your mind. You don’t need to send the item back. Once we’ve approved your request, we refund the full price of the item, and you’re welcome to keep it.

Damaged, faulty or wrong item. Email us within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or give you a full refund, whichever you prefer. You don’t need to return the item.

Lost parcels. If your tracking hasn’t updated for 10 days, or your order hasn’t arrived within 25 days of purchase, contact us and we’ll send a replacement or refund you in full.

How refunds are paid. Refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show it.

Your legal rights. This policy is in addition to your statutory rights, including the right to cancel a distance purchase within 14 days of delivery, and does not affect them.